1. Service Overview,

MegaMum Solutions operates 24/7, including weekends and holidays. Services include: Emergency Dispatches Scheduled Deliveries Urgent Transport Requests Specialized Dispatch Services (inquire for custom needs) Service area: [Insert your service locations].

2. Booking & Scheduling,

Booking Methods: Website / Mobile App 24/7 Hotline: [Phone Number] Emergency Hotline: [Emergency Phone Number] Confirmation: Non-emergency: confirmation via email/SMS. Emergency: confirmation by phone within 15 minutes. Advance Booking: At least 24 hours before preferred.

3. Pricing & Payments,

Charges depend on distance, service type, and time of day. Emergency/after-hours services may incur additional surcharges. Accepted payments: Credit/Debit Cards, Bank Transfers, Cash, Invoicing (corporate clients). Payment Timing: Full payment required before service unless agreed otherwise. Emergency dispatch: payment due at time of service. Late Fees: Overdue invoices may incur a [X]% per day fee.

4. Cancellation & Rescheduling,

Non-Emergency: Cancel ≥4 hours in advance → full refund. Emergency: Cancellations after confirmation may incur a fee. Rescheduling: At least 4 hours notice required. A reschedule fee may apply.

5. Customer Responsibilities,

Provide accurate booking details (address, contacts, instructions). Ensure safe & accessible location for dispatch (directions, access codes if needed).

6. Policy Updates,

MegaMum Solutions may update these terms anytime. Updates will be posted on our website with an effective date.